Pregnancy and birth can be an unpredictable process and this may impact the volume of cord blood collected or the ability to collect cord blood and tissue at all.

While it happens infrequently, if we are unable to collect and store your baby’s cord blood or tissue, refunds will be assessed as follows:

(a) The Company offers a full refund if, for any reason, the Product is not collected or the Company determines the Product cannot be stored.

(b) If the Cord Blood cannot be stored and the Cord Tissue is stored, Cord Tissue-only fees will be charged in accordance with your chosen payment plan and payment method specified at enrollment. If the Cord Tissue cannot be stored and the Cord Blood is stored, Cord Blood-only fees will be charged in accordance with your chosen payment plan and payment method specified at enrollment.

(c) If you elect to cancel your Cord Blood and/or Cord Tissue contract prior to the birth of your baby and notify the Company, the Company will refund all monies paid.

(d) accordance with company standards, if the Company does not process and store any of your Product(s) because they do not meet the Company’s acceptance criteria, Clients will be informed or consulted and refunded all monies paid.

(e) If Client elects to cancel their contract after the Product has been collected, and the sample was deemed suitable by Company for processing and storage:
(1) Clients are not eligible for a refund 
(2) All “Initial Fees” which includes any couriers, collection kit, testing and processing costs of Product must be paid in full.